If the meter is defected then how one would know the correct reading. ***************** who recommended the customer service who did not do anything but blamed the meter. For example, consider the following numbers:Billing statement reading 94, 537 with statement date of JMeter reading ranged from 88, x** to ****** read on Jat your property.How could the meter would read low on July 18th on our property (picture taken) but statement issued about `10 days earlier showed higher reading. We moved in with new energy efficient appliances but were surprised to see that the end reading of our meter on the billing statement was higher compared to when we read the meter (after receiving the ****). In our previous home (of same square footage) we used to pay about $200 for the same month. We have been very careful and had our thermostat never exceed $78 degrees. We were slammed with $330 **** for the month of June,2022. We had no choice but to select Walton EMC as our electric provider. Do not ever sign up for their service!! Just a horrible and uncompassionate company!! So now in addition to dealing with my emotional loss, I have to deal with this financial loss as well. I lost my job the day after returning from the funeral in January. It just makes my head spin at how rude these people are. Again, not one ounce of empathy, compassion, or willingness to help with a large bill that resulted from a situation that occurred during a time of emotional crisis for me. And to make matters worse, the next month was even higher!! I obviously switched carriers as soon as I was able to but when I just called to pay my past bill, I was 1) hung up on after waiting on hold for 20 minutes, and 2) when the customer service rep did answer and I explained everything I was upset about, said, "how do you want to pay your bill". Not one of them offered condolences or understanding regarding the impact of that missed call. Not one person cared that we received a $377.43 bill for ONE month!! Their offer was to fix my per therm rate going forward even though I very much had extenuating circumstances and had been a long time customer!! I am honestly shocked at the lack of empathy any of their customer service agents have. I asked if something could be done to help if I sent in a copy of my dad's death certificate from January. When I got my February bill, I immediately called. So what does Walton EMC do, they charge me 3 times the per therm rate I was normally charged. I obviously given the circumstances, FORGOT to call in to lock in a new rate. I was spending **** hours at the hospital by his side everyday while on FMLA leave from work. It was set to renew in December of 2022 when my dad was in hospice and dying at the hospital. My price per therm was locked in at **** cents per therm in December of 2021. It does not store any personal data.I have ALWAYS been on a fixed rate plan. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly.
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